This Customer Privacy Policy governs the collection and use of personal information relating to the potential and existing customers of Air Travel Advisory Bureau Limited (ATAB). Air Travel Advisory Bureau Limited (ATAB) is committed to abiding by this Customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business.

Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled. For the purpose of the Data Protection Act 1998, the data controller is Air Travel Advisory Bureau Limited (ATAB) by your continued use of our services (including our web site); you consent to the collection and use of your personal information by Air Travel Advisory Bureau Limited (ATAB) information for the purposes set out in this Customer Privacy Policy.

Collection and use of personal information

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your inquiries and for the provision of service to you. We also process your personal information where we are required to do so by law and for the exercise or defence of legal claims.

From time to time, we may contact you for research purposes or to tell you about other services in accordance with your preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, postal address, email address, landlines or mobile telephone number, as well as other non sensitive personal information. If you use our website, we may also collect information about you or your computer when you browse to allow you to use the service available.

Website usage and cookies

If you are using our web sites, we will use your personal information to help you get into restricted areas of our web sites and to permit future use of the web sites. We may use your IP address to help diagnose problems with our server or to administer our web sites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services. These analyses will be performed through the use of IP addresses and cookies, allowing us to provide you with more tailored information when you return to our web sites.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the web site that you are using may be affected. Our websites use cookies to track the frequency of your usage and determine your access to those sites, as set out in the terms and conditions of those websites. Where such tracking cookies are used you may not be able to access those websites if you reject cookies.

Third party

We will only disclose personal information about you to third parties for processing purposes associated with the supply of services, for web site administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties are contractually bound to use personal information only to perform the services that we hire them to provide. Unless you have indicated that we may not do so, we may lease or rent your personal information to selected third parties for their postal or telephone marketing use.

Email capture

Air Travel Advisory Bureau Limited (ATAB) may from time to time send updates about relevant services. Your email address will not be given to 3rd parties except where outlined in the privacy policy. By providing your email address you consent to being contacted for direct marketing purposes by Air Travel Advisory Bureau Limited (ATAB).

Mobile Phone Capture

Air Travel Advisory Bureau Limited (ATAB) may from time to time contact you about this product and other relevant services. By providing your mobile number you consent to being contacted for direct marketing purposes via voice calls or SMS by Air Travel Advisory Bureau Limited (ATAB).

Security of personal information

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorized uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else. We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Making automated decisions

We do not ordinarily use personal information for the purposes of automated decision making. However, may do so in order to fulfil compelling obligations imposed by law, in which case we will inform of any such processing and provide you with an opportunity to object.

Access to personal information

You may access, renew and update personal information that we hold about you by contacting us as detailed below.

Contacting us

If you have any questions about this privacy policy, or no longer wish to receive anything from Air Travel Advisory Bureau Limited (ATAB) or have your data made available to 3rd parties, you can email us at info@atab.org.uk.

Changes to privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.