Missed connection?
How to make a claim on your own

Missed Connections


Does the EU Regulation no. 261/2004 also cover missed connections?

Yes, it does! If you, for example, missed a connection flight because the previous one had a delay, you are indeed entitled to receive compensation according to the EU legislation.

And the good news doesn’t stop here! The delay that is taken into account when establishing if you should be compensated or not is the one that you have at your final point of arrival; using the example above, even if the first flight had a 1 hour delay, if that delay was the cause of you missing your connection flight and arriving at the final destination 6 hours late than you should have, then the delay considered for calculating your compensation is the latter one.

What amount am I entitled to receive in this case?

Flight DistanceFlights of 1500km or less

e.g. London to Madrid
Longer flights within the EU or 1500km to 3500km

e.g. London to Moscow
Flights over 3500km outside the EU

e.g. London to New York
Delay3 hours or more3 hours or more3 hours of more/over 4 hours
Compensation£200£315£235/ £475

If my flight enters the scope of the EU Regulation no. 261/2004, when can the airline company legitimately deny my claim?

If the airline company is able to prove that the reason for which the flight was overbooked qualifies as an ‘extraordinary circumstance’ as the Regulation defines the term, then it can legitimately deny paying you compensation; in this case, your right to compensation doesn’t actually exist.

Nonetheless, the most important thing you have to remember regarding this issue is that the burden of proof for the existence of such an extraordinary circumstance lies with the airline company and that, without such a proof, they cannot deny your complaint on this reason.

How soon after the flight-related incident should I file the complaint?

For England and Wales, you can claim compensation for a flight cancellation that goes as far back as 6 years. For Scotland, the flight date can go as far back as 5 years.

The time interval varies from state to state, depending on each national law’s relevant provisions.

How long does it take before I receive my compensation?

A regular complaint usually takes about 2 or 3 months’ time to be solved.
However, if you take your case to the Small Claims Court, we estimate that your compensation will be paid within 6 months from the moment you first submit your claim to the airline company.