Here we share the tales of the travellers who have contacted us and we have tried to help. Do get in touch if you need help.

Joe Goddard “I received a refund of £653 for my original ticket only a few months of writing my first letter of complaint”

[expand title=”. Click here to read the full story”]

An ATAB success story after a name discrepancy.

On my return flight ticket to Brazil, I was informed by TAM airlines hours before departure that I could not board and that I could not amend the ticket for an administrative fee even though I had proof of ID! After being forced to purchase another ticket, almost double the price of my original ticket, or not fly at all, I was keen to find out whether I had a case for a refund. I contacted Tony at ATAB UK who was more than happy to help me pursue a formal complaints procedure with the hope of getting back some of the money from the extra ticket. Tony was always on hand to advise on letter drafts and correspondence with his experience he knew exactly the next step to take when approaching a large airline for a refund, which was initially an extremely daunting task. I received a refund of £653 for my original ticket only a few months of writing my first letter of complaint. It was a very proud moment. ATAB turned a highly stressful, worrying experience into a successful outcome. Tony now assures me that this is a small step toward this ruling being made illegal. My advice is to never give in to a large corporation, with the right advice there is always hope. Thanks very much for all of your help

Joe Goddard, London.

[/expand]

 

 

Jeff Moody “We were delayed for 35 hours going to Aus with Royal Brunei. My wife got your info online. Got a reply within 48hours offering to pay €600”

[expand title=”. Click here to read more”]Hello Tony,

Only too glad for you to use my story. More air travellers need to be made aware of this legislation and the full meaning of it.

We used your information regarding delayed international flights and compensation. We were delayed for 35 hours going to Aus with Royal Brunei. My wife got your info online.

We made a formal complaint and referred to the EU legislation we found on your site. We had asked for a reply in 6 weeks or I would take legal action.

Got a reply within 48hours offering to pay €600.

Whilst we were delayed we obtained an information sheet from Royal Brunei. Only passengers who requested the sheet were given one. Many passengers would not have been aware of the delay notice. I just happened to have seen another passenger walking past me holding the document and asked them where they got it from.

The main focus of the notice is on the meals and hotel accommodation. It does make an innocuous reference to EU 264/2004, however, does not elaborate. Many passengers, no doubt, will have glossed over this reference thinking that it was a legal ‘small-print’ requirement and will not have given it a second thought. I, for one, would not have understood the significance of the reference without visiting your website.

I feel that airlines should be compelled to list the compensation due, under the regulations, on the Delay Notice. And it should be a requirement for all airlines to be proactive in distributing Delay Notices to ALL passengers and not just those who have requested one.

Thank you for your advice…it really does work!!!

Regards

Jeff Moody

[/expand]